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Frequently Asked Question (FAQ)

Payment 

What are the options to pay for my order?

Checks/Drafts - All checks or drafts must be drawn at Singapore in US Dollars or Singapore Dollars funds and made payable to Putra Standards Pte. Ltd.

Telegraphics Transfer - Please send the payment to the following details:

For the telegraphic transfer payment, Customer must bear all the bank charges or please kindly assure you add SG $ 30.00 for the bank charges and bank commission on top of your total value order. Please advice us by e-mail when a wire transfer is sent, and always include our reference number with your wire transfer.

Credit Card - We accept Visa and Mastercard for credit card payment. The payment is managed by AlphaPayment and will be reflected on your statement under "ALPHAPAYMENT". Payment can be made on our secure online web page when your order is confirmed. Please provide your invoice number when making the payment.

Invoice - if you are a Singapore Company, we could issue you an invoice for payment (Subject to Management Approval). Terms are net 30 days unless otherwise specified. A 2% finance charge is assessed on balance more than 30 days overdue.

Shipping and Handling Charges 

How do you send the orders? 

Most orders are shipped from our warehouse within 2-3 business days although you should allow up to 3 – 5 working days for Singapore Delivery, 4 – 9 working days for Malaysia and Indonesia Delivery. All orders are Subject To Availability. We normally ship by EMS Courier Service / Speed Post by Singapore Post. 

In the event of a backordered item, we will notify you if there is likely to be a significant delay. It is important that you provide a method to contact you (fax, E-mail, voice phone number).

Is there additional costs for shipping large packages?

For large or heavy shipments, you will be contacted if there will be an extra charge above the amount as listed in the check out process.

Documents Format

What formats can I get for the Standards and Books?

A vast majority of our standards are available in printed format. Sometimes these are bound like a book, sometimes loose pages that you can put in a binder. As for the books, they usually come with hardcover, soft cover, or paperback.

Tax

Is there any tax chargeable?

GST 7% is collected only for orders shipped within Singapore. There will no GST Charged for Overseas Order.

Availability and Pricing


Please check with us if you have a particular concern or requirement about availability, pricing or shipping costs. All the books, standards, publications and others are original from the publishers. Pricing and availability are subject to change at any time.